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Health Insurance FAQ's

General Information

  1. What does my health insurance card look like?
  2. What does the information on my health insurance card mean?
  3. How do I search for an in-network provider online?
  4. What is Teledoc?
  5. How do I access Teledoc?
  6. What lab should I use to save money and stay within the network?
  7. Can I change my insurance plan(s) after initial or open enrollment?
  8. When am I eligible to change my insurance plan(s)?

My UMR Account

  1. Where do I go to set up my UMR online account?
  2. What information is available to me on the UMR website?
  3. How can I better understand the information on my EOB (Explanation of Benefits) report?
  4. How can I financially plan for an upcoming medical procedure?

Healthy Lifestyle

  1. How do I know what health screenings I should be receiving?

Optum Rx Pharmacy Benefits

  1. How do I submit a request for a mail order/home delivery prescription?
  2. How can my Physician directly order my mail order/home delivery prescription?