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Public Complaints

Policy KL: PUBLIC CONCERNS AND COMPLAINTS

The Board recognizes that situations of concern to parents/guardians or the public may arise in the operation of the district. Such concerns are best resolved through communication with the appropriate staff members and officers of the school district, such as the faculty, the principals, the superintendent or the Board.

 

The following steps are proper procedures to be followed by persons with questions or complaints regarding the operation of the school district:

  1. Complaints on behalf of individual students should first be addressed to the teacher.
  2. Unsettled matters from (1) above, or problems or questions concerning individual schools, should be directed to the principal of the school.
  3. Unsettled matters from (2) above, or problems or questions concerning the school district, should be directed to the Superintendent.
  4. If the matter cannot be settled satisfactorily by the superintendent, it should be brought to the Board of Education.
    • Questions and comments submitted to the Secretary to the Board in letter form will be brought to the attention of the entire Board at a regularly scheduled or called meeting.
    • If necessary, a Board hearing will be scheduled to resolve the complaint. However, the decision of the Board shall be final except in the case of complaints concerning the administration of federal programs. In that case the complainant may go to the appropriate section of the Department of Elementary and Secondary Education and from there on to the United States Secretary of Education.

 

The Board considers it the obligation of the professional and support staff of the district to field the questions of parents/guardians or the public. Accordingly, the district will inform patrons of this complaint procedure and its availability for lodging complaints against the local district or the state.
 

Complaints regarding district compliance with nondiscrimination laws will be processed according to the Grievance Procedure (Policy AC: PROHIBITION AGAINST ILLEGAL DISCRIMINATION, HARASSMENT AND RETALIATION), established for that purpose.